Privacy Policy

Last updated: 26 March 2026

AIONIQS Ltd ("we", "us", "our"), a company registered in England and Wales, operates the website aioniqs.com and provides software products and professional services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information you provide to us

We may collect personal information that you voluntarily provide when you:

• Fill in a contact form or enquiry form on our website
• Book a discovery call or consultation
• Subscribe to our newsletter or mailing list
• Enter into a contract with us for services
• Communicate with us via email, phone, or other channels

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Information collected automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device type and screen resolution

This information is collected through cookies and similar technologies. See our Cookie Policy for more details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Process and manage contracts and service agreements
• Send you relevant information about our services (with your consent)
• Improve our website, products, and services
• Analyse website usage and optimise user experience
• Comply with legal obligations
• Protect against fraudulent or unauthorised activity

3. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications)
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: Where processing is necessary to comply with a legal obligation

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted third-party companies that help us operate our business (e.g., hosting providers, email services, analytics tools, payment processors). These providers are contractually obligated to protect your data.
• Professional advisors: Lawyers, accountants, and other professional advisors as necessary.
• Legal requirements: If required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

Third-party services we use

• Google Analytics — website analytics
• Calendly — appointment scheduling
• Resend — transactional email
• Stripe — payment processing
• Vercel — website hosting
• Supabase — database and authentication

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Enquiry data: 2 years from last contact
• Client data: 7 years after the end of the business relationship (for accounting and legal compliance)
• Marketing data: Until you unsubscribe or withdraw consent
• Analytics data: 26 months (Google Analytics default)

6. Your Rights

Under the UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data (subject to legal obligations)
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@aioniqs.com. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit (SSL/TLS), access controls, regular security reviews, and use of enterprise-grade infrastructure providers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. International Transfers

Some of our third-party service providers may process data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

AIONIQS Ltd
Email: info@aioniqs.com
Website: aioniqs.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.